Pharmacy Department Operations and Services

Here within the Shaheed Rajaie Cardiovascular Medical and Research Center, four different pharmacies are operated: **Central Inpatient, Outpatient or Ambulatory Pharmacy, Emergency Pharmacy,** and **Surgery Wards Pharmacy**.

Each of the pharmacists and technicians are committed to putting Patients First. The main focus is on delivering quick and accurate prescription services while **educating patients** on the importance of their medication therapy. The emergency Pharmacy department provides **twenty-four hour** inpatient and outpatient services through central and specialty pharmacies.

Operational Volume and Patient Satisfaction

The pharmacies continue to grow in size and output every year, filling nearly **800,000 prescriptions**. They consistently produce a positive financial contribution while achieving greater than **95% patient satisfaction scores**.

Central Inpatient Pharmacy & Technology

The **Central Inpatient Pharmacy** employs some of the best technology and automation in the industry such as **Laminar Air Flow system** within a clean room for sterile parenteral preparation, allowing the pharmacist to focus on patient care and physician support. This team is centered on providing prescription products, compounds, complementary over-the-counter supplies, while also providing drug information to patients and providers. The central pharmacy also enjoys an **internet prescription approval system** facilitating third-party prescription payment.

The Shaheed Rajaie Cardiovascular Medical and Research Center **Outpatient Pharmacy** is located on the main floor of the hospital and is ready to assist with patient prescription and over-the-counter medication needs. The outpatient Pharmacy enjoys an **automatic calling system**. Patients with prescriptions from the center's doctors' clinics may utilize this pharmacy.

Specialty services within Cardiac surgery operational theaters require an independent **Surgery Wards Pharmacy** for daily operational medication needs.

All 4 pharmacies are fed through a **huge inventory depot** which is unique in the Middle East.

Clinical Pharmacy Services

The department provides several advanced Clinical Pharmacy services:

• Daily Drug Information Consulting Services
• Antibiotic Stewardship Surveillance Program
• Medication Error Monitoring
• Clinical Trial Investigational Drugs Proposal and controlled substance drug distribution.

Clinical pharmacists are involved in both **educational** as well as **research** programs. The department is committed to excellence by empowering each individual to make valuable contributions to patient-focused care, teaching, and research activities. Employees demonstrate this commitment by continuously re-evaluating goals, objectives, and responsibilities.